To provide a superior level of customer service, we utilize our proprietary web based help desk application with a responsive support ticket format.
Requests for product support are documented and prioritized to ensure you receive a timely response, usually within 24 hrs.
Help Desk Application Features:
- Comprehensive user manuals
- Detailed step-by-step video tutorials
- Knowledge base for sharing common resources
- Proprietary Support ticketing system
- Share new feature requests
- Receive updates on the latest enhancements
Support Services
Pre – Launch Store Configuration & Data Entry
Hire our team to enter your product information and content. We can take your store live in an efficient and cost effective manner with our reasonable hourly rates.
Post – Launch Warranty Period
Upon the successful delivery of the application to your live server, we include a 30 day warranty period to resolve any technical issues such as “glitches or bugs” as they are termed. Following this initial 30 day period, continued support is provided via our on-line Help Desk application and is charged at our regular hourly rates.
Post – Warranty Support & Modifications
We provide various levels of post-launch support that are tailored to your specific requirements
- Fixed monthly support packages at very competitive hourly rates
- Dedicated support: Secure a developer on a monthly basis that will be 100% dedicated to your project
- Fixed cost quotations for product enhancements and feature add-ons