Within a year, maybe two online design softwares will be as commonplace as websites with great majority of print businesses each with their own online design software available for their customers to use. So we certainly want you as our customers to ride that bandwagon and get your printing business online ahead of the competition with assured success.
We hand-hold you and guide you through these 6 simple steps to ensure your online success.
- 1. Personal Consultancy
- 2. Implementation
- 3. Test Run
- 4. Go Live and Training
- 5. Start-up Troubles? Get Quick Help
- 6. On-going Support, Maintanance and Upgrades
We understand you might be overwhelmed with different tools available at the market so we take very seriously the task of identifying the right web-to-print product for your business requirements. Our technical team will spend time understanding your business and your customer needs and only then will we suggest the best tool from our niche products. Our recommendations are always based on product features, usability and admin controls keeping in mind that both you and your customers can use it without any difficulty.
Once we determine to which category your business needs fall into, we will customize the chosen product whether it will be Product Designer, Print Designer or Card Designer to meet your specific business process and print requirements.
Following is the UAT phase to test and verify every single aspect of delivered solution including design studio features, storefront features and admin features. We encourage our customers to equally take part in this process to ensure their IT team or in-house team can learn to operate and make best use of the system. After the product has been cleared from bugs, if any, we can proceed to the next stage.
As part of our Go Live stage, product installation is done on your live production server by our team of experts. Finally, we will proceed to live testing. Our technical support team gives live training for store setup and configuration so clients can easily setup their storefront with the right set of products, graphics, prices and language.
Once the product is live, in other words up and running to serve your clients 24/7 seven days a week, as with every live organism minor problems can occur. Our dedicated warranty support can address such problems in a timely manner so that your customers don’t even need to know of the issues.
As our customers you get 24/7 access to our support center with a large knowledge base including detailed manual and interactive video tutorials, user forum, self served troubleshooters to resolve your queries, and if that wasn’t enough, you can also contact our technical support team. We are frequently upgrading all of our products so you can be rest assured your business will be reaping the benefits of web to print e-commerce.
As history has shown time and time again, the businesses that thrive will be those that embrace new ideas in today’s challenging times, so seize the enormous opportunities in web to print industry by leveraging on the personalization power of user friendly online design tools your customer will simply love.