Basic Standard Premium
Term Unlimited 6 months 12 months
Access to help desk system for user manuals, video tutorials, FAQs etc. Check Check Check
E-mail/Ticket Support Cross Check Check
Max. Support Tickets Per Month Cross 10 Unlimited
Real-time Support via Phone/Live Chat Cross Check Check
User Training (2 hours session) Once within Warranty Period 2 Times 4 Times
Technical Support (Code fixes and Improvements) Cross 20 Hours 50 Hours
Fee Free 600 USD 1400 USD

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