(USA & Canada) +1-347-647-9799

Home > Support

Support

At Design’N’Buy, We Don’t Just Sell A Product, We Sell You Success!

Our job doesn’t get over after delivery and implementation of W2P software, our dedicated team of support engineers is always just an email or call away, irrespective of the time zone difference.

We are here to ensure you get to maximize your Web-To-Print store’s performance and not worry about the technical aspects of the platform. It’s as simple as that!

Our Winning Philosophy for Customer Support: Customer First

Happy and Efficient Support Team

Honest and Caring Support

Pro-Active Problem Solving Attitude

Customer Satisfaction

A Clean Approach and Strategy

Customer Delight

Total Transparency and owning up Mistakes

Our Support process goes through a mature cycle unless client is self sufficient to use the solution independently

Successful Implementation

A checklist that keeps track of setup processes to ensure your storefront is live and running as per schedule, 24/7

Online Training

Whether you are tech-savvy or not, our expert trainers will make sure you get a hang of the technology fast.

User Manuals

We have created a plethora of in-depth user manuals that cover every aspect of W2P technology. These include FAQs, feature articles and how-to-videos that can be accessed anytime you like and how many times you like!

Dedicated Support Managers

We have a separate team that looks after customer queries and makes sure each ticket is closed in a short frame of time.

Helpdesk

Ask the right questions and gather all the information you need from our experts by submitting a ticket at the portal. Do remember to prioritize them under “Low”, “Medium” and “High”. We also offer a live chat support; we are always at your service.

Webinar Learnings

You can always join our webinars on product trainings. We do them on a regular basis.

Our current report card is a testimony of our pledge to offer responsive support:

Our Performance

4

Support Channels

6

Support Agents

100

Tickets per month

12

Forum views per ticket

20 HR

Average response time

80%

Satisfaction score

2-3

Tickets per customer per month

l1:1,
l2, 2-3

Ticket per Agent per day

Our Paid Support Services

Custom Web to Print Development

Graphic Design & Ready Templates

M2P Native Apps

Digital Marketing Services

Magento Development Services

Product Population Service

Choose Any Of Our Support Packages

FeatureBasicStandardPremium
TermUnlimited6 months12 months
Access to our Helpdesk for user manuals,
video tutorials, FAQs and more
Email/ticket support
Maximum support tickets per month10Unlimited
Real-time support via phone or live chat
User training (2-hour sessions)1X [within warranty period]2X4X
Technical support (Code fixes
and improvements)
20 Hours50 Hours
FeesFreeUSD $600USD $1400
Buy Now










*By buying You agree to the Support Terms & conditions

Happy Customers, Proud Us

We first started partnering with Design’N’Buy in October of 2011. We chose Design’N’Buy after an exhaustive search for a partner who not only could develop and customize a solution based on our needs but also provide this solution under our very strict time and cost constraints. The platform Design’N’Buy developed for us was very custom to our industry and was not as easy as a plug-and-play solution the other companies provided. We spent months outlining the scope of work and details intricate to our niche. Fortunately, Vipul and the entire Design’N’Buy team understood our needs and even provided implications we did not foresee. Six months after the initial launch, the solution has yet to have a problem and has been running smoothly. Having a partner to understand and execute the development plan in a timely and efficient manner is invaluable to the growth of our company. What’s more, we are now working with Vipul and the Design’N’Buy team on our second build – a true testament to their support, technological expertise and professionalism.

Silk Letter, USA

It is our pleasure to have partnership relation with Design’N’Buy. They handled our project with great care starting from setting the goals till delivery. It is with much enthusiasm that we are writing to recommend the services of Design’N’Buy, as they completely overhauled our website, and continue to be responsible for its development and maintenance. We look forward to take our relationship to another business level.

Nuzum AL Eelan, Kingdom of Saudi Arabia

We have been working with Design-and-Buy since 2015 and have realized two projects. Looking for a partner for our new online shop, we decided in favor of DNB. The shop and the design tool were able to convince us through the many features and the price / performance ratio. The cooperation with DNB is very pleasant. All tasks are done at short notice. If there is a problem that DNB can not solve (it never comes rarely), there is always an alternative proposal.Our both shops need special requirements, these tasks were reliably implemented by DNB. Communication via e-mail and Skype works wonderfully. We can definitely recommend this company. DNB is always a reliable partner. Even if there is an emergency, you can rely on DNB. In summary: fair price, excellent support, good programming

Mega-Print, Germany

Initially I got my website built by a very experienced Magneto development team, but as they had very little experience with web-to-print technology, the things started falling out when we needed more robust features for personalisation. In addition to my B2C storefront, my business also offers dedicated self-service kiosk (independent store) to all my franchise and each kiosk store is integrated in the same centralised Magento application. We were also facing issues to create and run multiple franchise stores. When my original software vendor gave up, that’s when I approached Design’N’Buy and thanks to the team for taking over the application, fixing all the issues as well enhancing it with desired features. Now I am sure my online storefront is in right hands and we can extend it with best of the features as per user expectations and unique value that we bring to our customers.

Photo Pages, India

Design’N’Buy is one of those unique companies that treat you as a partner rather than just a client. We came to them with some unrealistic goals and ideas and to our surprise they managed to get everything done and way more. Our design tool and website is still one of the best in India all thanks to them and we were even voted the best design tool by some publications. I can safely say Design’N’Buy is one the best companies to work with and no matter what the challenge it’s never too big or tough for them. Thank you to Nidhi and team for being a part of our dream.

Alma Mater, India

Design’N’Buy brings a wide range interesting tools for our business in printed clothing. Besides bringing a clear and user friendly designstudio, we also like to create a brand. Meaning that I – as a graphic designer – have been quiet stricked on the design and look-and-feel of the design studio. I think we did a great job. It took a bit longer then hoped but I could always lean on the support of Design’N’Buy. The designstudio works perfect and the best of all, we do get compliments!

Sorprentas, Spain

At the end of 2012, we looked for a company, in order to develop an interactive shop-solution for our website www.feierkarten.de. The user should create his own greeting-card directly online. We contacted Design’n’Buy. We got a fair price and mandated this company. The communication by skype and email was excellent; all our special wishes could be discussed very soon. I took some time to realize all adjustments. Now, everything works well and we are very happy. We can recommend this company for all that reasons: excellent communication and support, fair prices, good know how in programming.

Feierkarten, Germany

As one of the biggest dutch sign webshop its important to offer a great online experience. Customers should be able to designing their own sign. We had a lot of wishes and requirements. One of the requirements was a product designer that was compatible with full vector files. We ended up at the HTML product designer of Design ’n Buy. This Magento module contains a large number of functionalities that we needed. They were also able to build the customized functionalities we needed. Currently we’re implementing the software they build for us. I ‘m very satisfied about the way they communicate. Although the distance between India and the Netherland, communication was no problem at all. The project manager and sales manager kept contact with us when necessary. Questions were answered quickly. They have a lot of experience in HTML, PHP and HTML They ware able to build everything we needed regarding our wishes. Complex solutions were not a problem. They even solved problems with our webhosting partner. I can recommend this company anyone who is looking for a product designer.

Naamborden Centrale, Netherlands

Design N Buy’s HTML solution enabled us to create, manage, and continue to evolve our site without the constraints of being forced to work with an off-the-shelf solution that might not meet our specific needs. Our partnership with Design N Buy continues to allow us to develop our site in unique ways, serving a niche that larger online print and packaging vendors do not touch due to complexity and smaller overall volumes. Before Design N Buy, we received complaints about the online designer nearly every day, and we lost business as a result. Now we do not get complaints about our online designer any longer. Customers are happy with the solution and what used to be a major headache now just – works!

The Paper Worker, USA

I just wanted to say that I recently had an emergency issue with the online designer. Since we are in Florida, USA we did not expect to have this issue resolved quickly, however I was able to notice that Vipul was available and still in the office after hours.Being that I was very desperate, I contacted Vipul and told him my story. He could have very easily told me that the office was closed and that he could not help me, but he did not. He went above and beyond and even called a developer to help. They were able to fix our issue and we could not be happier.You have a great team and we are happy doing business with your company because of service like this.

Logo Bar Products, USA

let's talk - Talk to our Web2print Expert DISCUSS YOUR WEB-TO-PRINT NEEDS WITH OUR EXPERT
Request a Free Demo