At Design’N’Buy, We Don’t Just Sell A Product, We Sell You Success!
Our job doesn’t get over after delivery and implementation of W2P software, our dedicated team of support engineers is always just an email or call away, irrespective of the time zone difference.
We are here to ensure you get to maximize your Web-To-Print store’s performance and not worry about the technical aspects of the platform. It’s as simple as that!
Our Winning Philosophy for Customer Support: Customer First
Happy and Efficient Support Team
Honest and Caring Support
Pro-Active Problem Solving Attitude
A Clean Approach and Strategy
Total Transparency and owning up Mistakes
Our Support process goes through a mature cycle unless client is self sufficient to use the solution independently
Dedicated Support Managers
Our Paid Support Services
Choose Any Of Our Support Packages
|Term||Unlimited||6 months||12 months|
|Access to our Helpdesk for user manuals, |
video tutorials, FAQs and more
|Maximum support tickets per month||10||Unlimited|
|Real-time support via phone or live chat|
|User training (2-hour sessions)||1X [within warranty period]||2X||4X|
|Technical support (Code fixes |
|20 Hours||50 Hours|
|Fees||Free||USD $600||USD $1400|