Support

At Design’N’Buy, We Don’t Just Sell A Product, We Sell You Success!

Our job doesn’t get over after delivery and implementation of W2P software, our dedicated team of support engineers is always just an email or call away, irrespective of the time zone difference.

We are here to ensure you get to maximize your Web-To-Print store’s performance and not worry about the technical aspects of the platform. It’s as simple as that!

Our Winning Philosophy for Customer Support: Customer First

Happy and Efficient Support Team

Honest and Caring Support

Pro-Active Problem Solving Attitude

A Clean Approach and Strategy

Customer Delight

Total Transparency and owning up Mistakes

Our Support process goes through a mature cycle unless client is self sufficient to use the solution independently

Successful Implementation
A checklist that keeps track of setup processes to ensure your storefront is live and running as per schedule, 24/7
Online Training
Whether you are tech-savvy or not, our expert trainers will make sure you get a hang of the technology fast.
User Manuals
We have created a plethora of in-depth user manuals that cover every aspect of W2P technology. These include FAQs, feature articles and how-to-videos that can be accessed anytime you like and how many times you like!
Dedicated Support Managers
We have a separate team that looks after customer queries and makes sure each ticket is closed in a short frame of time.
Helpdesk
Ask the right questions and gather all the information you need from our experts by submitting a ticket at the portal. Do remember to prioritize them under “Low”, “Medium” and “High”. We also offer a live chat support; we are always at your service.
Webinar Learnings
You can always join our webinars on product trainings. We do them on a regular basis.

Our Paid Support Services

Custom Web to Print Development

Digital-Marketing-Services

Digital Marketing Services

Graphic-Design

Graphic Design & Ready Templates

Magento-Development

Magento Development Services

M2p-Native-App

M2P Native Apps

Product-population

Product Population Service

Choose Any Of Our Support Packages

Feature BasicStandardPremium
TermUnlimited6 months12 months
Access to our Helpdesk for user manuals,
video tutorials, FAQs and more
Email/ticket support
Maximum support tickets per month10Unlimited
Real-time support via phone or live chat
User training (2-hour sessions)1X [within warranty period]2X4X
Technical support (Code fixes
and improvements)
20 Hours50 Hours
FeesFreeUSD $600USD $1400
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*By buying You agree to the Support Terms & conditions