Digitization or digitalization is the process of increasing the value of a service or a process to change the business model of an enterprise with the help of technology solutions. Another integral purpose of digitization is to create digital data points that can be centralized and analyzed using technology solutions.

The data can also be used to create dynamic reports that can enable users to make data-driven decisions. Also, with the use of automation, organizations can increase the productivity and efficiency of resources. This happens when digitization automates redundant non-productive business processes and empowers resources to focus on productive and strategic tasks.

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